Sitislot respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you hold over your own data as a registered member of our platform.
Sitislot ("we", "us", "our", "the Platform") is committed to safeguarding the privacy and personal data of every individual who accesses or interacts with the Sitislot platform located at https://sitislot.cam. This Privacy Policy ("Policy") sets out our practices regarding the collection, use, storage, sharing, and protection of personal data in connection with the operation of our online casino and sports betting services.
Sitislot serves an online gaming community across Malaysia, including members in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and beyond. As a platform that processes financial transactions and identity documentation, we recognise that personal data privacy is not merely a legal obligation — it is a foundational element of the trust our members place in us.
This Policy applies to all personal data collected when you: register an account on the Platform; make deposits or withdrawals via payment channels such as Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong Bank; participate in games, betting, or promotional activities; contact our customer support team; or otherwise interact with any part of the Sitislot platform.
Consent Notice: By registering a Sitislot account and using our services, you consent to the collection and processing of your personal data as described in this Policy. If you do not consent, you must not register or continue using the Platform.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, IP address, and device identifiers. |
| "Data Subject" | The individual whose Personal Data is being processed — i.e., you, the registered member or visitor to the Platform. |
| "Data Controller" | Sitislot, which determines the purposes and means by which Personal Data is processed. |
| "Data Processor" | Any third party engaged by Sitislot to process Personal Data on our behalf, including payment processors, KYC verification providers, and analytics platforms. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, and deletion. |
| "Consent" | A freely given, specific, informed, and unambiguous indication by the Data Subject that they agree to the Processing of their Personal Data for a stated purpose. |
| "KYC" | Know Your Customer — the identity and age verification process applied to all Sitislot members prior to withdrawal processing. |
| "Cookie" | A small text file stored on your browser or device by the Platform for the purposes described in Section 9 of this Policy. |
Sitislot collects the following categories of Personal Data in connection with the operation of the Platform:
Sitislot does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly necessary for age and identity verification in accordance with KYC obligations.
Sitislot collects Personal Data through the following means:
Sitislot processes your Personal Data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your Sitislot account; processing login and authentication; managing account preferences and settings. |
| Identity Verification (KYC) | Verifying your age (21+), identity, and address in compliance with anti-money laundering (AML) and responsible gambling obligations. |
| Payment Processing | Processing deposits and withdrawals via supported Malaysian payment methods; maintaining transaction records for regulatory and accounting purposes. |
| Platform Security & Fraud Prevention | Detecting and preventing unauthorised access, multi-accounting, bonus abuse, money laundering, and other prohibited activities described in our Terms & Conditions. |
| Responsible Gambling | Monitoring gaming activity to identify indicators of problem gambling; administering self-exclusion, deposit limits, and loss limits applied by or for members. |
| Customer Support | Responding to queries, complaints, and disputes; maintaining records of support interactions for quality assurance and regulatory reference. |
| Marketing & Promotions | Sending promotional communications about bonuses, new games, and offers — only where you have provided explicit consent to receive such communications. |
| Legal Compliance | Complying with applicable legal obligations including regulatory reporting, tax record-keeping, and responding to lawful requests from authorities. |
| Platform Improvement | Analysing aggregated, anonymised usage patterns to improve platform performance, user interface design, and game catalogue decisions. |
Sitislot processes your Personal Data under one or more of the following lawful grounds:
Marketing Opt-Out: If you have previously consented to receive marketing communications from Sitislot and wish to withdraw that consent, you may do so at any time by contacting our support team at [email protected]. Withdrawal of marketing consent does not affect your ability to use the Platform.
Sitislot does not sell, rent, or trade your Personal Data to any third party for commercial purposes. We may, however, share your data with the following categories of recipients where strictly necessary:
Some of Sitislot's technology partners operate infrastructure outside Malaysia. Where Personal Data is transferred internationally, Sitislot implements appropriate safeguards — including contractual protections — to ensure your data receives a level of protection consistent with this Policy regardless of where it is processed.
Sitislot retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention guidelines apply:
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be associated with any identifiable individual.
Sitislot uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are in use:
You can manage cookie preferences through your browser settings. Disabling certain cookies may limit your access to some Platform features. Sitislot does not use third-party advertising cookies or behavioural targeting cookies that would share your data with advertising networks.
As a Data Subject, you hold the following rights in respect of your Personal Data processed by Sitislot. You may exercise any of these rights by contacting us at [email protected]:
You have the right to request a copy of the Personal Data Sitislot holds about you and to receive information about how it is being processed. We will respond to access requests within 30 calendar days.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request its correction. You may update certain data directly through your account settings; other corrections may require support team assistance.
You may request deletion of your Personal Data in certain circumstances — for example, where it is no longer necessary for the purposes it was collected. Note that some data must be retained for legal and regulatory compliance purposes and cannot be deleted on request.
In specific circumstances — such as while data accuracy dispute is being resolved — you may request that Sitislot restricts its processing of your Personal Data to storage only.
Where processing is based on your consent or on a contract and is carried out by automated means, you have the right to receive your Personal Data in a structured, machine-readable format to transfer to another provider.
You may object to Sitislot's processing of your Personal Data where that processing is based on legitimate interests. You also have an absolute right to object to processing for direct marketing purposes at any time.
Where processing is based solely on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
Response Timeline: Sitislot will acknowledge all data rights requests within 5 business days and provide a substantive response within 30 calendar days. Complex requests may take up to 60 days; we will notify you if an extension applies. You will not be charged a fee for exercising your data rights unless requests are manifestly unfounded or excessive.
Sitislot employs comprehensive technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights or freedoms, Sitislot will notify affected members and relevant authorities in accordance with applicable legal obligations and without undue delay.
The Sitislot platform is strictly intended for individuals aged21 years and above. We do not knowingly collect or process Personal Data belonging to persons under 21 years of age. Age verification is a mandatory component of the KYC process for all members.
If Sitislot discovers or is notified that Personal Data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated data, and refer the matter to appropriate authorities where required by law.
If you are a parent or guardian and believe that a person under 21 in your care has registered on the Sitislot platform, please contact us immediately at [email protected] so that we may take prompt action.
Sitislot reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where updates are material — meaning they significantly change how we collect or use your data — we will provide at least 14 days' advance notice via a prominent notice on the Platform or by email to your registered address.
The version number and effective date displayed at the top of this document indicate the currently applicable version. We encourage you to review this Policy periodically. Your continued use of the Platform after the effective date of an updated Policy constitutes your acceptance of the revised terms.
Previous versions of this Policy are retained for your reference and available upon written request to[email protected].
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Sitislot processes your Personal Data, please contact our Data Protection team through any of the following channels:
For data subject access requests, erasure requests, or consent withdrawal, please include your registered email address and clear description of your request so we can process it efficiently. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.
If you are unsatisfied with our response to a data privacy concern, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.
Privacy Commitments
Six concrete measures we take every day to ensure your personal information stays private, secure, and under your control.
All data in transit is protected by TLS 1.2+ encryption. Stored sensitive data — including KYC documents and financial records — is encrypted at rest using AES-256, the same standard used by global banking institutions.
Sitislot does not sell, rent, or trade your personal information to third-party advertisers or data brokers — ever. Your data is used exclusively to operate and improve the services you signed up for.
You can request access to, correction of, or deletion of your personal data at any time. Sitislot responds to all data subject access requests within 30 days — no bureaucracy, no unnecessary barriers.
In the unlikely event of a data breach that poses a risk to your privacy, Sitislot will notify you and the relevant authorities promptly and without undue delay, in accordance with our legal obligations.
We do not hold your data indefinitely. Each data category has a defined retention period after which it is securely deleted or anonymised. Transaction records are retained for 7 years as required by law — no longer.
Marketing communications are sent only with your explicit prior consent. You may withdraw marketing consent at any time by contacting our support team — your account access is never affected by this choice.
Privacy Questions?
Our support team is available around the clock to answer any questions about your personal data, how to exercise your rights, or anything else in this Privacy Policy. We respond within 5 business days formal requests.
Data queries: [email protected] | For players aged 21 and above only.